Ocean's Reach: Seeking A Reservation/Front Desk Agent

Join Our Team at Ocean's Reach-Reservation/Front Desk Agent

Are you passionate about hospitality and providing exceptional customer service? Ocean’s Reach, Sanibel Island’s premier beachfront resort, is looking for a friendly and professional Reservation/Front Desk Agent to join our dedicated team!

Position: Reservation/Front Desk Agent
Location: Sanibel Island, FL
Type: Full-Time | Part-Time opportunities may be considered
Schedule: Includes weekends and holidays

Responsibilities:

• Greet and assist guests in a warm, welcoming manner

• Handle phone and online reservations with accuracy and professionalism

• Respond to guest inquiries via phone, email, and in person

• Check guests in and out efficiently while ensuring a positive experience

• Coordinate with housekeeping and maintenance for timely unit readiness

• Provide local area information and resort guidance to guests

• Process payments and maintain accurate records

• Support management with administrative tasks as needed

Qualifications:

• Prior hospitality or front desk experience preferred

• Excellent communication and customer service skills

• Comfortable with technology and reservation software (Escapia experience a plus)

• Ability to multitask and remain calm under pressure

• Team-oriented with a positive, can-do attitude

• Reliable transportation and punctuality required

Why Work at Ocean’s Reach?

• Be part of a close-knit, supportive team on beautiful Sanibel Island

• Work in a serene, beachfront environment

• Competitive compensation based on experience

If you have a passion for hospitality and enjoy helping guests create unforgettable vacation memories, we’d love to hear from you! Please submit your resume to rebecca@oceansreach.com