Reservation Sales Agent
Sundial Beach Resort & Spa
Please apply ONLINE at www.columbushospitality.com The Sundial Beach Resort and Spa has a full time opportunity available for a Reservation Sales Agent to join the dynamic team at our College Parkway location. The Reservation Sales Agent provides exceptional guest services by exceeding the needs of all guests inquiring about reservations and making pre-arrival calls to all existing reservation to upsell amenities. Job Duties include to analyze all guest and travel requirements through telephone and emails and recommend suitable options for all guests to confirm reservations. Answer all incoming calls with courtesy and ensure efficient resolution of all guest inquires for various resort services and reservations. Make all room reservations while maximizing room revenue and ensure all reservation details are updated. Manage incoming calls for reservation department and ensure rapid response on all inquiries. Required Skills: •Must be able to understand and write English. •Report for work in a well groomed manner, uniform worn to standard, name tag on. •Speak to guests in a warm, friendly and courteous manner •Good organization skills •Effective conflict management and decision-making is required. •Must work well under pressure •High School Graduate or equivalent •Springer-Miller-Host experience preferred •Previous experience as Reservation Sales Agent preferred Our compensation package includes an hourly wage + incentive, medical, dental, vision, Life, LTD/STD, 401k with match, vacation, PTO, dining and travel discounts, and paid tolls! The Sundial Beach Resort is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities. We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.