Reservation Specialist/Customer Service

Sanibel Holiday is seeking a full-time, year-round Reservation Specialist. The qualified candidate will be friendly, efficient, organized and able to multi-task in an often fast paced setting. They will ensure that the highest standards of customer service are met and will be able to perform a variety of tasks that ensure a positive guest experience.

Key Responsibilities Include:

  • Greet, acknowledge and welcome guests/owners/vendors according to company service standards.
  • Perform friendly, efficient and accurate check-ins and check-outs.
  • Answer all telephone/email inquiries in a timely and professional manner.
  • Assist guests with reservations, both over the phone, in person and online.
  • Serve as problem solver in instances of guest dissatisfaction; Resolve complaints, concerns or issues in a timely and helpful manner.
  • Report and follow up on any maintenance issues reported by guests/owners
  • Anticipate and follow through on guests' service needs.
  • Support other departments and fellow Reservation Specialists, as needed.
  • Perform other duties as needed and as directed by General Manager.

Candidate Must Possess:

  • Exceptional customer service skills.
  • Reliable and responsible character, with exceptional follow up and attention to detail.
  • Exceptional ability to communicate, both verbally and in written form.
  • Computer literacy, with experience in Microsoft Office.
  • Ability to adhere to expectations and standards for friendliness, speed, quality and efficiency.
  • Willingness and ability to support fellow team members in reaching departmental goals.
  • Ability to work effectively as an independent contributor, and as a part of a collaborative team.
  • Ability to multi-task and effectively manage numerous priorities within a fast-paced environment.

Sanibel Holiday offers a competitive salary, health insurance, HSA, generous paid vacation time and paid tolls.

Please email resume with cover letter to Rebecca, rebecca@sanibelholiday.com