Work In Paradise - Meet New People Every Week! Now Hiring Vacation Rental Agency Specialists
What We Are Looking For:
We are looking for part to full-time Reservation Specialists to work minimum 24 hours per week, with the possibility of full-time during season, based on experience.
If you think you have what it takes to help island visitors experience the vacation of a lifetime, please reply with your contact information, resume with job history and qualifying skills/experience.
We are open 9am - 5pm, 6 days a week, and on call, after hours, to assist guests with after hours emergencies. Flexibility is a must, due to schedules being based around arrival days, seasonal holidays and peak season occupancy. Saturdays are required.
As a vacation agency, we will be the busiest when most folks are taking vacations-ie weekends, holidays, spring break, summer, etc. We’ll need you to be available. You may be called upon after normal business hours and on weekends, and flexibility is key. You are the boots on the ground when our guests or owners need assistance.
Our top priority is to offer clients near and far a pleasant, easy and informative experience before, during and after they have booked a dream vacation - as well as providing exceptional service during their stay.
The Skills You'll Need:
You need to be a self starter and self motivated. We want our guests to be impressed.
Being computer savvy is a plus. We use proprietary software to manage all aspects of our business. You must be familiar with Mac and PC platforms. Familiarity with Rental Network Software is helpful, but not necessary.
You are a Problem Solver. We always seek to head problems off at the pass, but they do arise. When something doesn't go according to plan, you will need to go into action and work to turn problems into opportunities, whether it is assisting a guest with internet access or getting creative when there is a power outage.
You are detail-oriented, punctual and are organized. You can handle multi-tasking.
You're cool under pressure, especially if there is a weather event looming or you're addressing an issue with an unhappy guest. It happens!
You like to smile, and are genuinely interested in people and being an Ambassador for us, and the island.
What You'll Do:
You will be responsible for all front desk duties and act as a front line contact for all guests and vendors. The ability to multi-task is important. You may handle guest inquiries, organize reservations, work orders, third party vendors, a guest's special requests or problem solve, while providing top notch service at all times. You will complete other duties as assigned, such as inspecting a property for arrival, or arranging and scheduling work orders for service.
Exceptional customer service and accuracy are essential to creating a memorable vacation experience for our island visitors.
Maintain a friendly, cheerful demeanor at all times, while providing personalized service. Smile!
Greet arriving guests, facilitate guest departures, report and/or coordinate any housekeeping or maintenance issues.
Accept incoming calls, answer email inquiries, and accept reservations in person and over the phone, using our reservation software.
Regularly calculate guest charges and post payments using proper handling methods and established procedures.
Maintain and process daily reports as outlined in reservation manual.
Maintain good guest relations by keeping abreast of property amenities and island events in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
Coordinate deliveries, mail for guests, as well as troubleshoot basic television and wifi connectivity issues (will train).
Assist with social media posts, blogging and website updates.
Flexible, go with the flow of the day, while remaining organized and on-task
Able to work in what can sometimes be a fast paced environment and multi-task
*Must be able to work weekends, holidays and after hours on-call, when necessary
High School Diploma required
*Prior vacation rental, guest service/hospitality experience, preferable.
*Valid driver's license and reliable transportation required.
*Familiarity with Sanibel and Captiva is preferable.
Regular bonus opportunities based on performance.
Sponsored Professional Development Courses, Education Opportunities
We offer competitive compensation, based on experience.
On-Call/After Hours compensation available.
We look forward to meeting you!