IT Generalist

Location: Sanibel Island
Organization: BIG ARTS - Barrier Island Group for the Arts
Employment type: Full-Time
 
About BIG ARTS
BIG ARTS, a multifaceted arts and education nonprofit, seeks a tech-savvy, resourceful individual to help us bridge the gap between creativity and technology - enhancing productivity and audience engagement through smart systems and support. BIG ARTS recently built a state-of-the-art facility and enjoys a strong and loyal patron base in support of its professional performing arts series, films, workshops, fine arts exhibits and world-renowned lecture program. Competitive salary and generous benefits. For more info: BIGARTS.org
 
Job Summary
As the IT Generalist at BIG ARTS, you’ll oversee IT operations and systems, manage our CRM (Tessitura), and ensure smooth technological integration across departments. You’ll be the go-to person for troubleshooting, system oversight, and innovation—helping BIG ARTS stay efficient and connected.
 
Key Responsibilities

• Administer and maintain our CRM system (Tessitura), including fiscal year setup, reporting, and seasonal web sales updates
• Manage network users and hardware setup for staff transitions
• Evaluate and implement new systems and technologies to support organizational growth
• Maintain and update IT asset inventory

• Proficiency in SQL and SSRS (SQL Server Reporting Services)
• Strong critical-thinking and problem-solving abilities
• Ability to assess issues and determine when escalation is necessary
• Self-motivated and able to work independently

• Experience with Microsoft administration
• Familiarity with Tessitura (training available)
• Basic SharePoint experience (training available)
• Comfortable working across Windows, Android, and Apple platforms
• Understanding of accounting procedures
• Skills in Adobe Creative Suite (Acrobat, Photoshop, Premiere)

• Work in a creative, mission-driven environment.
• Opportunities to learn and implement new technologies
• Be part of a team that values innovation and collaboration.